Return Policy - FOLIX

Last updated: April 30, 2026

Policy Details

• Request submission time: Within 14 business days of receiving the product
• Product condition: Closed, undamaged, in original packaging
• Refund: Full, within 14 business days of receiving the product
• Refund method: Credit to the original payment method
• Return shipping cost: Borne by the customer, unless the product was received damaged or incorrect

Return Process - 4 simple steps

1. Contact us by email at returns@folix.co.il with order details and reason for return
2. Receive return approval and shipping details from us
3. Pack the product in its original packaging, closed and undamaged
4. Ship to the return address:

Damaged or Incorrect Products

If you received a damaged or different product than ordered:

• Contact us within 48 hours of receiving the shipment
• Send photos of the product and packaging to our email
• We will replace the product free of charge + refund shipping cost if applicable

Order Cancellation Before Shipping

Orders can be canceled free of charge until shipped. After shipment, the regular return policy applies.

Frequently Asked Questions

I bought a 6-month kit, only one product was opened - can I return the rest?

Yes. You can return only the unopened products from the kit. We will refund their proportional price within the kit.

I opened the product and found it unsuitable - what should I do?

Unfortunately, opened products cannot be returned for hygienic reasons. We recommend using the diagnostic questionnaire before purchase to ensure suitability.

The shipment arrived damaged - what do I do?

Do not open the product. Take photos of the packaging and product and send them to returns@folix.co.il within 48 hours. We will replace it free of charge.

Contact Us

For returns: returns@folix.co.il

Customer service: support@folix.co.il

Phone: 050-000-0000 | Sun-Thu 09:00-18:00